eng
service delivery
interaction between a provider and a client where the provider offers a service
Note 1 to entry: Good service delivery provides clients with an increase in value. The provision of sufficient, affordable and quality basic services is considered a core function of governments. Service delivery, e.g. water, sanitation, waste management and housing, correlates closely with the health and well-being of citizens.
Note 2 to entry: Adapted from Avis (2016).[10]
EXAMPLE 1 Many governments are providers of public services, such as running water, electricity and emergency response.
EXAMPLE 2 "In order to support the concept of the single postal territory of the Union, member countries shall ensure that all users/customers enjoy the right to a universal postal service involving the permanent provision of quality basic postal services at all points in their territory, at affordable prices."[34]
[SOURCE: ISO 19160-2:2023, 3.21]